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How we handle your account, data and withdrawals

Our legal framework protects your account security, payment history and personal information across every transaction.

Account access and termsData protection and cookiesWithdrawal verification process
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bocoran china How we handle your account, data and withdrawals
GET HELP WITH POLICY

How to contact us about legal and account matters

Our support team handles account access requests, data inquiries and legal questions across multiple channels. Reach out during our business hours via live chat, email or phone — we'll clarify your rights, explain policy terms and guide you through account changes or data requests. Response times vary by channel; live chat is fastest during peak hours.

Team online

Live Chat

Available on the lobby page during business hours. Ask about account terms, data access requests or policy clarifications. Fastest response for urgent questions.

Email Support

Send detailed legal or account questions to our policy team. Include your account username and the specific policy topic. Responses typically arrive within 24 hours.

Account Settings

Open your account menu, select Security, then Legal Requests to file data access or closure requests directly. Your request is logged and processed within 10 business days.

SECURITY AND ACCOUNTABILITY

How we protect your data and verify your identity

Account security starts with two-factor authentication on login; we verify every withdrawal against your registered payment method — DANA, OVO, GoPay or QRIS — to block unauthorized cashing out.

Two-Factor Authentication

Enable 2FA in Security Settings to require a code from your phone on every login. Protects your account if your password is compromised. Takes 30 seconds to set up.

Withdrawal Verification

Every cash-out is verified against your registered DANA, OVO, GoPay or QRIS account. We check that the destination matches your profile before funds leave. Mismatches trigger a review hold.

Data Encryption

All personal data, payment details and gameplay history are encrypted in transit and at rest using industry-standard protocols. Unauthorized access triggers automatic account alerts.

Transaction Retention

We keep deposit, withdrawal and gameplay records for seven years to support account audits, dispute resolution and compliance with Indonesian regulations. Older records are anonymized.

Cookie and Tracking Policy

Cookies log your session, track fraud signals and remember your preferences. Accept or deny cookies on first login; change consent anytime in Privacy Settings without losing account access.

Account Closure and Data Removal

Request account closure in Account Settings under Legal Requests. We remove your profile, gameplay history and contact details within 30 days. Payment records stay for tax and regulatory compliance.

Common legal and account policy questions

Open the login page and tap Forgot Password to reset via email. If you suspect unauthorized access, contact live chat immediately with your username and registered email. Our team will freeze your account, verify your identity and help you regain access within two hours during business hours.

Withdrawals to DANA, OVO, GoPay and QRIS typically process within 10–30 minutes once verified. Bank transfers may take 1–2 hours. We verify every request against your registered payment details first; mismatches trigger a manual review that can add 4–6 hours.

Account access depends on local law in your region. Where permitted, you can log in from any Indonesian city via the web or mobile app. Some payment methods like DANA and GoPay may have region-specific limits; check with your payment provider if deposits fail.

We collect your name, email, phone number, payment method details and gameplay history to verify your account, process transactions and comply with local regulations. We retain this data for seven years after your last activity, then anonymize it. You can request full data access or deletion anytime via Account Settings.

Yes. Open Account Settings, select Legal Requests and file a closure request. We'll suspend deposits and gameplay within 24 hours and permanently delete your profile within 30 days. Transaction history is retained for regulatory compliance but is no longer linked to you.

Contact live chat or email support immediately with details of the suspicious activity and your account username. Our security team will investigate within four hours, freeze your account if needed and advise you on next steps. Never share your PIN or password.

Where local law permits, we comply with Indonesian payment standards and anti-money-laundering requirements. Deposits via DANA, OVO, GoPay and QRIS are subject to each provider's own terms. We verify all withdrawals and may request additional documentation for large cashes-out to meet regulatory obligations.

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